Customer Service Consultant applicants have rated the interview process at Sutherland with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Consultant roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Consultant according to 5 Glassdoor interviews include:
Presentation: 19%
Skills test: 13%
One on one interview: 13%
Personality test: 13%
Background check: 13%
Drug test: 13%
Phone interview: 13%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
I applied for the job and received a call for the interview in person which was quite quick. Interview was pretty straight forward. General behavioral questions and also technical question. The interviewer was very friendly.
Interview questions [1]
Question 1
If you got an angry customer, how would you handle the situation?
I applied online. The process took 1 week. I interviewed at Sutherland (Bangkok) in Jan 2024
Interview
Attended interview online and I finished in 30 mins. Interviewer had professional manner and was very easy to talk to. Practicing Japanese mannerism may help. According to interview, you may have to deal with stress and work in flexible shift.
The interview was in both German and Bulgarian. The HR and Team Lead representatives were kind and made sure I felt calm during the conversation. The process of starting the job after I accepted the offer was very quick.
Interview questions [1]
Question 1
What was the most difficult challenge I have overcome
Interview was pretty easy and straight to the point. The first interview I had was reading the questions/scenarios and then recording your answers and the second was over the phone with a hiring
manager.