Candidates applying for Associate - IT HelpDesk roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Associate - IT HelpDesk according to 1 Glassdoor interviews include:
Skills test: 100%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Sutherland
Interview
Personal Interview, asked couple questions regarding the customer service experience and how to handle difficult situations and work under pressure, also asked the big achievements in the previous jobs, and how were you promoted, and what kind of environment do you expect and how do you describe team work and example for the incident when you handled a frustrated customer.
A generalised topic was given to speak on, if you got selected then a computer based voice recording question answer was conducted. the complete process is completed witin a day.
Interview questions [1]
Question 1
situation based questions for communication assessment.
I applied online. The process took 1 day. I interviewed at Sutherland in Sep 2022
Interview
There were 15 questions for the Virtual interview, each requiring audio responses. You can exit the interview in the event of an interruption and continue later. There was no length limit for the audios
I applied through an employee referral. The process took 2 days. I interviewed at Sutherland (Eranakulam) in Oct 2021
Interview
Three rounds, first an HR round- your first point of contact, then a client interaction round- where you talk to a person presenting themselves as the client who you'll work with through Sutherland, and then a process round where you talk to the manager of the process you're joining.
Interview questions [1]
Question 1
To talk about something you love.
They also gave a few topics and asked to talk on one of that