Customer Service Associate applicants have rated the interview process at Sutherland with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Associate according to 12 Glassdoor interviews include:
Phone interview: 17%
Skills test: 17%
One on one interview: 11%
Other: 11%
Background check: 11%
Drug test: 11%
Personality test: 8%
IQ intelligence test: 6%
Presentation: 6%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
Interview topics usually focus on how to sell a product or service to clients especially for newbies who are gauged by knowledge & experience in customer care ability and salesmanship.
Interview questions [1]
Question 1
How could you sell a touristic place in the Philippines to local or international customer?
I was referred by an employee. Straightforward process. They expect some Hindi speaking people for some clients. Interview process is mostly to check the communication skills. Interview was fairly Easy to check the communication skills.
I applied through college or university. I interviewed at Sutherland (Chennai) in Aug 2025
Interview
Its a clean and active process with keen attention with the candidates communication skills and the requirements includes a communication without a grammatical errors. The rejection of the candidates is purely based on the communication skills