Call Center Agents applicants have rated the interview process at Sutherland with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
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Very simple and easy once you are prepared for the interview. Take you time to review common interview questions and you should be able to ace the interview. Very simple and easy process.
Interview questions [1]
Question 1
Please tell us about a time when you had to deal with an irate customer, what was the situation and the outcome.