Customer Service Representative applicants have rated the interview process at Sutherland with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 173 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Representative according to 173 Glassdoor interviews include:
Phone interview: 16%
Skills test: 15%
One on one interview: 14%
Background check: 11%
Drug test: 11%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 7%
Group panel interview: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
It was an over the phone interview. They'll communicate with you through email first to schedule it. The interview wasn't too long or hard. Just show confidence and be yourself. Having prior experience does help .
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.