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      Swaps Monitor interviews FAQs

      • Research Analyst & Customer Service Representative applicants have rated the interview process at Swaps Monitor with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Research Analyst & Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Swaps Monitor overall takes an average of 15 days.
      • Common stages of the interview process at Swaps Monitor as a Research Analyst & Customer Service Representative according to 1 Glassdoor interviews include:

        One on one interview:  33%

        Group panel interview:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Research Analyst(24) ;
        2. Analyst(2) .

      Research Analyst & Customer Service Representative Interview

      Jul 6, 2024
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Swaps Monitor (New York, NY) in May 2024

      Interview

      Applied to this position right out of college. The director reached out to me on LinkedIn to meet over teams. He asked me a little about myself and my work/academic experiences. He also explained the position to me in more detail. It took roughly 30 minutes. After a follow-up email, I was asked to complete a small project relating to my interest in the position and some of the work that the company does. I got it back to the director the next day and was then invited to a second interview at their New York office. The second interview was with the director and three team leaders at the company. Each of the team leaders introduced themselves to me and described their roles before asking me a little bit about myself and my experiences. Then, they asked me more specific questions regarding my abilities to work in their team, as a research analyst, and as a customer service representative. Last, I was given the chance to ask them questions. It took roughly 45 minutes. There was supposed to be a third interview in which I would've met with some of the research analysts from other branches of the company, however, the team from the second interview felt that they were satisfied, allowed me to skip the final interview, and offered me the job. All in all, the interviewers were very pleasant, and the interview process was both thorough and professional without being overly intimidating.

      Interview questions [3]

      Question 1

      Tell me a little bit about yourself.
      1 Answer

      Question 2

      We are a rather small company, so while there is always someone to report to there are many times when we have to work independently. In that aspect, we have found that it helps that many of us are very self-driven and ambitious. How do you think you would fit into that work style?
      1 Answer

      Question 3

      A part of your job would be customer service, and in that realm things can sometimes get tricky when customers are upset. Have you ever dealt with disgruntled customers and how did you deal with it?
      1 Answer
      1