I applied online. The process took 3 days. I interviewed at Swiss Colony (Sparta, WI) in Oct 2019
Interview
The interview is by phone. I set an interview time and date up after completing my online application. She called on that date and time, and we spoke for close to an hour. I was then given access to a website to fill in some information and have my computer and internet speed tested. I was called about 2 days later and offered the position. The biggest waiting period was to actually start training. I could not start that for almost a month.
Interview questions [2]
Question 1
Why do you feel like you would be a good fit for this position?
I applied in-person. The process took 1 day. I interviewed at Swiss Colony (Clinton, IA) in Mar 2014
Interview
Detailed and friendly and questions were easy and the answers were typed into a computer to the central office. During the interview when asked a question you then gave to wait for the person doing the interview to type everything you are saying into the computer word for word. This makes the interview much longer than it should be but at the same time you feel confortable.
Interview questions [1]
Question 1
Previous employer? Why did you leave? What can you bring to our company?
I applied in-person. The process took 1 day. I interviewed at Swiss Colony (Hannibal, MO) in Aug 2010
Interview
I applied at Swiss Colony because it wa the only company hiring at the time. I went into their offices and filled out the application on paper, then redid the application on a computer and completed a small assessment, then it was a tour of the facility before I sat down with someone for the official interview with what I thought was a Human Resources employee but later found out it was a CSR like myself, after the interview I was told that I'd hear from them shortly and it was weeks before I heard from them. Then I was told it would be 6 weeks before I would start the position.
Interview questions [1]
Question 1
Can you please describe to me one of the most rewarding experiences you've had doing this position at another company?
Customer Service Representative applicants have rated the interview process at Swiss Colony with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Swiss Colony overall takes an average of 11 days.
Common stages of the interview process at Swiss Colony as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 22%
Background check: 22%
Phone interview: 11%
Skills test: 11%
Drug test: 11%
Personality test: 11%
Presentation: 11%
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