I applied online. The process took 1 day. I interviewed at Swissport (Derby, England) in May 2022
Interview
English maths and geography test
Simple questions clearly explained
Lady interviewing was very knowledgeable
The whole interview process lasted for approximately 1hr 30 minutes after an initial telephone interview which lasted 30mins, had to provide a lot of ID which is understandable
Interview questions [1]
Question 1
How I would deal with a passenger who had a wrong passport
I applied online. I interviewed at Swissport (Buenos Aires)
Interview
Te contactan por mail a una entrevista online grupal y luego a la presencial, son amables y cordiales, me gustó la entrevista aunque no quedé, lo unico negativo es que tu postulacion qjeda en la nada porque no te avisan si no quedas.
I applied through other source. I interviewed at Swissport (Bristol, England) in Mar 2026
Interview
Had a 1 to 1 interview with very friendly representatives. The interview was chill and the questions were what you’d expect- scenario based and just trying to work out if you align with their company.
Interview questions [1]
Question 1
Name a scenario where I worked with a colleague to diffuse a situation
Only HR were involved in the process and interview, very efficient and detailed but the lack of possibility to talk to the manager before the job was odd to me
Customer Service Agent applicants have rated the interview process at Swissport with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 61.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 18 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Swissport overall takes an average of 20 days.
Common stages of the interview process at Swissport as a Customer Service Agent according to 16 Glassdoor interviews include:
One on one interview: 19%
Background check: 17%
Skills test: 15%
Drug test: 13%
Presentation: 12%
Group panel interview: 10%
Personality test: 6%
Other: 4%
IQ intelligence test: 4%
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