Customer Service Representative applicants have rated the interview process at T-Mobile with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 244 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Representative according to 244 Glassdoor interviews include:
One on one interview: 17%
Phone interview: 16%
Background check: 16%
Skills test: 16%
Personality test: 10%
IQ intelligence test: 6%
Group panel interview: 6%
Drug test: 6%
Presentation: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at T-Mobile (Colorado Springs, CO)
Interview
Grueling. They act as if they are hiring you to be a federal agent. Not a customer service agent. There are assessments, and a skype interview and an in person interview with 2 managers and during the interview you have to take a mock call and are given a script that the manager doesn't even follow, so there are no answers to his questions. Only apply here if you have a lot of time on your hands.
Interview questions [1]
Question 1
Describe a time you had to deal with an unhappy customer and what did you do?
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.