Customer Service Associate Expert applicants have rated the interview process at T-Mobile with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate Expert roles take an average of 26 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Associate Expert according to 12 Glassdoor interviews include:
One on one interview: 20%
Drug test: 16%
Presentation: 14%
Phone interview: 14%
IQ intelligence test: 14%
Group panel interview: 7%
Personality test: 5%
Skills test: 5%
Background check: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at T-Mobile in Jan 2018
Interview
Online screening involving a virtual call-center roleplay and several personality assessments. Once you finish the test, i was told that I passed and would be contacted. One business day later I received an e-mail saying I wasn't accepted for the position at this time. There is no contact information available at all so you can get feedback on anything. Was told I passed, then told I wasn't accepted. Did not make it to the virtual/digital interview or in-person interview.
1
Negative experience
Difficult interview
Application
I applied through a recruiter. The process took 4 weeks. I interviewed at T-Mobile (Albuquerque, NM) in Oct 2022
Interview
I applied online over a month ago, it took quite a while before anyone got back to me. I did a phone interview, was sent an invite to do a live video, and then maybe a few weeks later had a recruiter call to schedule an in-person interview. The on-site interview was with 3 different managers and was over an hour where I had to do a mock call, I was told they would get in touch with my recruiter, but I never heard back, and no one replies to my emails, I was ghosted.
Interview questions [1]
Question 1
How familiar are you with new technology How would you handle an irate customer Do you have open availability
I applied online. The process took 2 weeks. I interviewed at T-Mobile in Jan 2022
Interview
First got invited to do a HireVue 'interview'. You pre-record videos to answers, given a bit to prepare. Then there's multiple choice, and a few write-in. After that, I got scheduled for a live virtual interview with a hiring manager. I was super, super nervous and that showed. They asked basic STAR format questions, but I feel most interviews are like that, then a mock role-play call of a customer. I was even more nervous, it showed, I floundered a teensy bit, but just remained extremely upbeat and personable.
Interview questions [1]
Question 1
Why do you want to work at T-Mobile?
Have you done any research on the company and what did you learn?
Describe a difficult time where you had to work with a team member.
Describe a time you collaborated with a team member that went great.
Are you comfortable with web-based applications?
Describe a time in work where you had to multi-task?
Describe a time in work where you had to deal with a difficult customer.
I applied online. The process took 2 weeks. I interviewed at T-Mobile (Tampa, FL) in Jun 2021
Interview
Engaging and lots of tools provided to help you succeed. Have to go to a seminar and have an interview with hiring managers where they ask STAR questions and do a roleplay. Overall good experience.