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      T-Mobile

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      Customer Support Specialist Interview

      Feb 8, 2018
      Anonymous employee
      Springfield, MO
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at T-Mobile (Springfield, MO) in Jun 2017

      Interview

      After applying and taking the entrance exams there was a video interview where you record yourself answering pre-recorded questions. After that, you are called in for a face to face interview and within a few days you will hear back if you got the job. It was the most laid back interview ever, which is probably a testament to the lady who does the interviewing, as she is an awesome person.

      Interview questions [1]

      Question 1

      What is the thing you disliked the most about your last job and what will you miss about it.
      Answer question

      T-Mobile interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at T-Mobile with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
      • Common stages of the interview process at T-Mobile as a Customer Support Specialist according to 1 Glassdoor interviews include:

        IQ intelligence test:  25%

        Phone interview:  25%

        Presentation:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Mobile Expert(3053) ;
        2. Sales Associate(1267) ;
        3. Retail Sales Associate(1130) ;
        4. Sales Representative(755) ;
        5. Customer Service Representative(700) ;
        6. Retail Store Manager(672) ;
        7. Retail Associate Manager(547) ;
        8. Account Executive(378) ;
        9. Manager(315) ;
        10. Store Manager(298) ;
        11. Retail Sales Representative(270) ;
        12. Sales(207) ;
        13. Software Engineer(195) ;
        14. Assistant Manager(165) ;
        15. Account Expert(157) .


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      Jobs at T-Mobile

      2 jobs in United States
      Expert, Government Business Care
      Las Vegas, NV
      ·
      $19 - $34 /hr
      (Employer provided)
      View job
      Customer Service Representative/Sales Specialist
      Laredo, TX
      ·
      $10 - $12 /hr
      (Employer provided)
      View job
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