Customer Service Representative applicants have rated the interview process at T-Mobile with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 244 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Representative according to 244 Glassdoor interviews include:
One on one interview: 17%
Phone interview: 16%
Background check: 16%
Skills test: 16%
Personality test: 10%
IQ intelligence test: 6%
Group panel interview: 6%
Drug test: 6%
Presentation: 5%
Other: 1%
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I applied online. The process took 6 weeks. I interviewed at T-Mobile (Richmond, VA) in Apr 2015
Interview
did interview on phone, then did A DAY IN THE LIFE. I did a face to face interview and after the background check it took about a month to start. the phone interview was very easy. the hardest part about the interview was the waiting process. the face to face you had to actually act as if you are doing a call to see if you try to sell the products efficently.
Interview questions [1]
Question 1
WHy do you want to work here? and do you know how to sell.
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.