I applied online. I interviewed at TD (Calgary, AB) in Aug 2017
Interview
Applied online in July.
Received an email to complete an online assessment one month in August.
Passed the phone interview with a HR person then.
Invited for a Panel Interview and passed.
Advised for FSR position, and promised to provide a job offer.
Then, without having any job offer, but met a branch manager, but actually it was a fake interview because the branch manager confirmed on site that I would still be in the pool and meet other branch managers afterwards. In other words, they chose person internally prior to my interview.
Arranged fourth interview with another branch manager. Haven't gotten any response after the interview.
Contacted with HR person, shot 5 emails and called twice, Still no response.
It's been 2 months since online application.
Haven't received neither the promised job offer nor a higher level position interview.
Interview questions [1]
Question 1
Why TD? ets.
Why you?
How do you feel sales target?
Availability?
kind, thoughtful and constantly asks if there are any accommodations necessary for you, additionally they all seem very happy to work and be apart TD which was reasuring. Also the questions they asked were very fair and to be excepted for a job like this
Interview questions [1]
Question 1
tell me about yourself, tell me how you performed legendary service
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
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