Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
First found out about the job through someone who worked at the bank.
For the application itself, everything is submitted online through the company website.
Didn't hear back from them for quite a long time... Maybe a month?
Anyway, the first time they contacted me was through a phone call to schedule a phone interview. During the phone interview, they ask about scheduling availability and locations you're able to work at, why you want to work at TD, what your career goals are etc.. There are some questions asking about how you've dealt with certain situations in the past etc., basically questions to test how good fit you'd be for the role etc. Oh, they also briefly tell you about the required training (where it is, how long it takes etc.)
Shortly after that, I had to do a quiz of sorts online? You're required to answer questions like on a scale of 1-5, how much does a word (like a personality trait for example) apply to you etc..
Interview questions [1]
Question 1
Not too bad really. Pretty basic questions about what you've done when faced with challenges etc. Just questions that are supposed to test how you act in different situations.
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.