I applied through an employee referral. I interviewed at TD
Interview
the phone interview was smooth and the HR was nice and the question are basic. They will go over the resume you provide and ask question about the past job experience, so make sure get ready for it
I applied through an employee referral. I interviewed at TD (Brampton, ON) in Feb 2026
Interview
Panel interview with mostly behavioral and situational questions. How do you manage stress, Deescalate internal/external conflicts etc. Not very difficult structured as a Q/A session managers were patient and understanding.
Interview questions [1]
Question 1
How do you manage stress in a fast paced environment and balance customer service/sales targets.
I applied online. The process took 2 weeks. I interviewed at TD (Vancouver, BC) in Apr 2025
Interview
The interview felt very comfortable and welcoming. The HR is really nice and patient. The questions from the interview are not that hard, just some common questions that most of the people can handle. I have a good impression to this company.
Interview questions [1]
Question 1
Have you met any troubles or difficulties during your past work experiences? How did you deal with it?
Virtual interview, around 30-60 minutes. Firstly, the interviewer reads the document and then enters the question and answer session. About 5-6 questions, asking for examples. You'll be asked if you have any questions at the end.
Interview questions [3]
Question 1
Tell me about yourself and why you’re interested in this role.
Customer Service Associate applicants have rated the interview process at TD with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TD as a Customer Service Associate according to 1 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Presentation: 20%
Phone interview: 20%
IQ intelligence test: 20%
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