Candidates applying for Client Care roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TELUS overall takes an average of 22 days.
Common stages of the interview process at TELUS as a Client Care according to 1 Glassdoor interviews include:
Group panel interview: 50%
Skills test: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at TELUS (Calgary, AB) in Sep 2015
Interview
Multi-step process included an initial over-the-phone interview followed by a values-driven and extensive online test. After which I was interviewed by both the team and operations managers. Overall tone was friendly but also included a scenario-based section that really got into details, processes, and best practices. By combining the initial screening phone interview, online and scenario questions, TELUS shows how committed they are to getting people who fit the corporate culture.
Interview questions [1]
Question 1
How did you exemplify outstanding customer service in your previous job?
The process took 1 day. I interviewed at TELUS in Sep 2008
Interview
The interview process fairly easy. The only difficult part was I had to role play with the interviewers - they chose a telephone senario and wanted me to act as the client care representative assisting a customer. -a bit awkward.