Customer Service Representative applicants have rated the interview process at TELUS with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 68 user submitted interviews for this role. To compare, the hiring process at TELUS overall takes an average of 22 days.
Common stages of the interview process at TELUS as a Customer Service Representative according to 68 Glassdoor interviews include:
One on one interview: 15%
Skills test: 13%
Personality test: 11%
Presentation: 11%
IQ intelligence test: 11%
Phone interview: 11%
Drug test: 11%
Background check: 8%
Group panel interview: 6%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at TELUS (Toronto, ON) in Mar 2020
Interview
Great experience, very professional. Was interviewed by several people, which all came across knowledgeable and down to earth. I had multiple interviews but had to decline the offer as I decided to move back home due to some circumstances. Otherwise, I would have loved to work here.
Interview questions [1]
Question 1
What is your experience?
Provide several examples of how you handled difficult situations.
2 part process with a video screening before moving onto the virtual interview. Questions focused on the app and how you would deal with patients. It was about a month process.
Meet with recruiter, then move onto interview with director, and finally a panel interview. In the panel interview you get given a case study to read which is then followed by answering some questions.
Interview questions [1]
Question 1
To read a case study that would be followed by some questions.
It wasn't that hard, the interviewer asked some common questions about myself, why I wanted to work there an so on. It was pretty easy being honest, I think that was one of the easiest interviews I have ever had and I'm currently working at Telus.
Interview questions [1]
Question 1
Talk about yourself and how it will contribute to our company