I applied online. The process took 2 weeks. I interviewed at TP (Glasgow, Scotland) in Apr 2016
Interview
Telephone interview, where they ask you a few questions about your current job and customer service; Group interview to test your ability to presentate a product and test on how to reply a customer by email.
Interview questions [1]
Question 1
Nothing really scaring: tell me a little bit about your service, How would you deal with angry customers and a brief test concerning the ability to reply a customer by email
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Interview questions [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Interview questions [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?
I applied in-person. I interviewed at TP (Guba, Cebu City) in May 2026
Interview
The interview process was great. I was handled by a professional interviewer and able to answer all her questions. My experience with the TP has been good and I expect nothing but a good work environment.
Interview questions [1]
Question 1
One thing that they asked is my prsonal information.