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TP interviews FAQs
Technical Support Advisor applicants have rated the interview process at TP with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Advisor roles take an average of 5 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Technical Support Advisor according to 8 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 22%
Skills test: 17%
Background check: 11%
Group panel interview: 6%
IQ intelligence test: 6%
Other: 6%
Personality test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at TP (Athens, Athens, Attica) in Mar 2018
Interview
The interview was held first on the phone followed by a Skype interview with the manager of the department I was a candidate for. You are asked a few basic questions about the job, which can be answered with a basic cultural and technical knowledge.
The interview was pretty simple. Asked very vague questions about phones, and then had a typing test with a test on using a knowledge base. It seems like it was meant to be a low barrier of question.
First screening interview and then HR interview where they ask you 4-5 different questions related to customer service. For eg- How would you turn negative customer into a positive customer. What are the difficulties faced by a representative. Share your past experience where customer was happy or not satisfied.
I applied online. The process took 1 day. I interviewed at TP (Boca Raton, FL) in Sep 2018
Interview
The interview process was rather long. You arrive take a few test on handouts. In able to move on had to get a certain amount of questions right. Then it was the next step ,which was typing test and you had to type a certain speed in able to move on. Then there was face to face interview which was simple ,just relax and answer the questions to the best of your ability. If you pass the face to face interview then the last step is filling out paper work. The whole interview process I believe last 2 to 3 hours.
Interview questions [1]
Question 1
The interviewer ask a series of tech questions. For example would you do if a customer told you there phone froze.