Customer Service Representative applicants have rated the interview process at TP with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 1,724 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative according to 1,724 Glassdoor interviews include:
Skills test: 17%
Background check: 14%
One on one interview: 13%
Personality test: 13%
Phone interview: 12%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 6%
Other: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 week. I interviewed at TP (Cainta) in Oct 2017
Interview
HR personnel were polite and were interested to know about the candidate. Also engaged in small talks and answered any question I may have about the company and account. If you pass the interview, you're immediately given a job offer and it took about a week of waiting for my team to be assembled so we could start training. Training was 30 days and we graduated to the production floor.
Interview questions [1]
Question 1
What was your toughest customer service experience?
Two interview rounds,one offline and operation round online and one assessment online.it was an easy process.total one day process or sometime it took two days. Good for freshers to join this company.
I applied through other source. I interviewed at TP (Accra)
Interview
I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.
I applied in-person. The process took 1 day. I interviewed at TP (Cebu City) in Jun 2026
Interview
It's quite a long process from initial interview up until final interview. I overthink it out as difficult and I'm nervous about the possible questions but it was indeed fulfilling after all.