I applied through an employee referral. I interviewed at TP in Nov 2022
Interview
Since I don't have any bpo experience yet it was quite nerve wracking but gladly I made it. Upon going there I ust have to submit a form that I need to fill out with my details together with a copy of my resume then pass it to the receptionist, I waited for me to be called, and then during the interview she asked some personal questions to test my communication skills. After the interview, she informed me that I passed and then the next step will be account verification. So I waited for a few minutes. During the account validation, important details about the account was discussed then she gave me a scenario related to the account and then asked me what should I do to address the concern of the customer.
Entrevista com várias etapas para verificar as habilidades, conferindo o nível e aptidão do entrevistado para o cargo ofertado. É necessário atenção aos detalhes, disponibilidade e desejo para cumprir os requisitos. Uma entrevista objetiva.
Interview questions [1]
Question 1
“Como foram suas experiências de trabalho anteriores?”
Relativamente tranquilo. Mas, só havia vagas para trabalhar em fechamento de turno e não fiquei por isso. Pois alem disso horário, era em uma teleperformance muito longe da minha casa.
After assessment, you will be interviewed by recruiters. The interview process is easy. They will just ask about your experiences. It only lasted for more or less 20 minutes. Just be yourself and be confident.
Interview questions [1]
Question 1
Common questions like tell me about yourself and experience
Customer Service Representative applicants have rated the interview process at TP with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 1,724 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative according to 1,724 Glassdoor interviews include:
Skills test: 17%
Background check: 14%
One on one interview: 13%
Personality test: 13%
Phone interview: 12%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 6%
Other: 4%
Group panel interview: 3%
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