I applied through an employee referral. The process took 1 day. I interviewed at TP (Gateshead, England) in Oct 2024
Interview
It was pretty nice. The Interview contained assessments such as listening ,speaking, hearing, typing and completing a personality test. I got the conditional offer within 24 hours after completing the test. The team was helpful in providing with necessary information required to complete my onboarding tasks
Interview questions [1]
Question 1
They asked about how I would behave with customers
It went fine, rather quick and to the point. They verified your knowledge and experience when it comes to language proficiency, although not in an overbearing way. It was a smooth interview.
Great, virtual interview smooth and awesome experience, had a nice onboarding with documents also sent virtually. Best interview process, everything done on mobile phone itself....I hope other companies also follow the same process
Interview questions [1]
Question 1
About me , where I worked, what do I know about customer services
First was a test, one more via teams. They ask about work experience with customers service and manage the stress. After this have wait a confirm via mail if the interview was ok.
Interview questions [1]
Question 1
How you manage the stress
Previous work experience
Customer Service Specialist applicants have rated the interview process at TP with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 73.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 11 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Specialist according to 15 Glassdoor interviews include:
Skills test: 23%
Phone interview: 21%
One on one interview: 18%
Background check: 15%
IQ intelligence test: 10%
Personality test: 5%
Presentation: 5%
Other: 3%
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