I applied online. The process took 3 days. I interviewed at TTEC (Tempe, AZ) in Nov 2017
Interview
This was a joke. I applied online. I received a follow up email asking me to book an interview. I did. When I showed up for my interview I was not even acknowledged for 30 minutes. Then when the recruiter finally did come out he asked who had appointments. Myself and 2 others raised our hands, yet all 15 people were called back at the same time. Then they explained the pay rate was $11 p/h not the $12 p/h advertised. Then he left us sitting there for an additional 30 minutes while all the people without appointments filled out applications and such. The recruiter then announced that the interviewers were in other meetings and would not be available for another 45 minutes. Then why book appointments? Why do everything ahead of time like a responsible adult? I walked out. I was not going to wait an additional 45 minutes on top of the hour they had already wasted to interview for a position barely paying above minimum wage. I have never seen such an unprofessional and disorganized display of recruiting in my life.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.