I applied online. The process took 1 week. I interviewed at TTEC (New York, NY)
Interview
I applied online. I was sent an email asking to take some tests and assessments. After that, I was sent a request for scheduling the online interview, which is a group interview through Zoom where you will have to be on camera. That part of the process is annoying because you're on camera with 30-40 other people. The Talent Acquisition Specialist will review everything and send names on to the next step. A separate email will be sent to schedule the offer call, which is also through Zoom where you will only need a microphone, no webcam. After you accept the offer, you have to complete a readiness test after buying the required USB stick and USB headset.
Interview questions [1]
Question 1
Do you have any experience in health insurance, retail, or tech support?
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.