I applied online. The process took 5 days. I interviewed at TTEC (Springfield, MO) in Apr 2012
Interview
I applied online and was invited to come to the center for a skills assessment. I took the assessment there which involved computer literacy, IQ, and call handling questions. They let you know right away if you pass the assessment. I did, so they invited me to come back the following day for an interview. The interview was a sit down with a team lead and went smoothly. He let me know that he liked me and was going to recommend me for the position to his boss. They called me the next day, I think, and offered me the job. After that they take about a month to do that background check.
Other Customer Service Representative Interview Reviews for TTEC
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.