I applied through a staffing agency. The process took 1 week. I interviewed at TTEC (Tempe, AZ) in Aug 2019
Interview
Phone interview. Advised I was hired and needed to meet the director in person. Had meeting with supervisor and director. Then advised I was in the running with 2 others after being originally told I was hired. I was told I would be advised in several hours if I got the position or not. Never advised.
Interview questions [1]
Question 1
Give job experience that is pertinent to this position
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.