Work From Home Customer Service Representative applicants have rated the interview process at TTEC with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Work From Home Customer Service Representative roles take an average of 12 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Work From Home Customer Service Representative according to 11 Glassdoor interviews include:
Group panel interview: 24%
Background check: 15%
Drug test: 15%
Phone interview: 12%
Skills test: 12%
Presentation: 12%
IQ intelligence test: 3%
Other: 3%
Personality test: 3%
One on one interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at TTEC (Buford, GA) in Sep 2019
Interview
The interview was conducted online using ZOOM Meeting Software which they will send you a link to the meeting/interview. It is a group interview with about 15 other potential co-workers/applicants. Interview last 1 hour and interview questions are the same for each candidate although some may receive less or more questions depending on there background and it is handled one at a time as the other candidates wait there turn and are able to hear your answers and discussion with recruiter.
Interview questions [1]
Question 1
How many years customer service experience do you have? How many years experience in a call center setting and how many years experience working from home.
I applied online. The process took 1 week. I interviewed at TTEC (Columbia, SC) in May 2023
Interview
A group interview split into different rooms to ask general behavioral questions related to the job. They then had everyone pick a schedule that best fits their needs and offer letter was sent shortly afterwards
I applied through a recruiter. The process took 3 days. I interviewed at TTEC (Halifax, NS) in Nov 2022
Interview
Great! All responses were provided in a shared/ open environment between all other new hires, allowing for a more transparent process. Breaking the ice with a deconstructed version of a traditional introduction.
It is a group video interview using Zoom. I would day about 10 people. Fun and informative . Everyone introduces themselves then are asked a question individually. Waited about 2 weeks for a acceptance.