I applied online. The process took 2 weeks. I interviewed at TTEC (McAllen, TX) in Jan 2018
Interview
Very simple and straight forward. Go in for an interview, do a quick call test and answer a few quick questions, and then the final, typical interview. It was very to the point and very "no-nonsense". One of the better experiences I've had for interviews at call centers I'd say. Other places can take hours before you're interviewed.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.