Customer Service Associate applicants have rated the interview process at TTEC with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 19 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Associate according to 11 Glassdoor interviews include:
Skills test: 21%
Phone interview: 18%
Drug test: 13%
Group panel interview: 13%
Presentation: 10%
Background check: 10%
IQ intelligence test: 8%
Other: 3%
One on one interview: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 days. I interviewed at TTEC (New York, NY) in Mar 2020
Interview
A really quick, painless process that consisted of a quick phone call to get an idea of your work history, skills, and desired position, a skills test, a computer/technical specifications test, and a presentation talking about and outlining the particular project you'll be apart of and the objectives of the position.
Interview questions [1]
Question 1
What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation?
I applied online. I interviewed at TTEC (Nashville, TN) in Aug 2021
Interview
It went well. Fast process, good communication, polite interviewer. Done over a call, and was sufficient. I recommend giving it a try if you get the opportunity. I liked it.
I applied through a staffing agency. The process took 2 weeks. I interviewed at TTEC (Ahmedabad) in Mar 2021
Interview
The overall process was good. The process took almost 15-20 days.
1) HR interview
2) Grammar Test
3) Comprehension Round and E-commerce Test
4) Chat Round
5) Operation Round
One should prepare well for the Chat Round because this round is the one where you get rejected.
Interview questions [1]
Question 1
Basic questions like introduce yourself, why do you want to join BPO, etc.
Long and drawn out but almost a guarantee to get the job if you pass the required test for the job offer. There office is in a crappy part of town is why I received the job offer and didn’t accept
Interview questions [1]
Question 1
Long and drawn out but almost a guarantee to get the job if you pass the required test for the job offer. There office is in a crappy part of town is why I received the job offer and didn’t accept
Very generic interview questions