I applied online. I interviewed at TTEC (Ypsilanti, MI) in Oct 2020
Interview
Step 1 apply on the company website and then you will get a follow up email asking you to attend an interview. The 1st interview is a large group interview done on zoom. After this group interview I got a job offer I could accept or decline within an hour. Then there are follow up technical/computer checks to make sure that you have the right software to run their work programs.
Interview questions [1]
Question 1
Do you have at least 6 months experience in customer service?
Tell me about a time that you handled a difficult customer?
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.