First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I applied online. I interviewed at TTEC (McAllen, TX) in Dec 2019
Interview
The interview process starts with the interviewer asking you to listen to a recording of a call and how you would respond and handle the situation. Two scenarios are given and within the two you would diffrenciate between what was done wrong and right.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.