I applied online. I interviewed at TTEC (Phoenix, AZ) in Mar 2020
Interview
I responded to an email for an open position, they sent me a headset and hard drive and gave me a start date. Also, the headset and hard drive would be taken out of first paycheck
Interview questions [2]
Question 1
None, cattle call started with over 100 people, after training there were 6 of us
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.