I applied online. I interviewed at TTEC (New Orleans, LA) in Oct 2020
Interview
It is a bit chaotic having to sign into a zoom call with about 30 other people but they are good at getting to everyone, telling them what the job entails and then when it is over you wait for an offer and attend an offer meeting.
Interview questions [1]
Question 1
When was a time that you had a problem at work and how did you solve it.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest