First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I applied online. I interviewed at TTEC (Manila, Manila) in Dec 2020
Interview
Initial and final interview via zoom
IDEA ABOUT CUSTOMER SERVICE REPRESENTATIVES
Customer Service Representatives are people who receive calls from different customers and provide good service to them. They know how to adapt to different cultures, people and schedules at the same time.
Why should we HIRE you/ NOT HIRE you?
I am a very devoted kind of person and once i set a goal I go on extra miles just to achieve it.
Im a fast learner
I have an active communication and listening skills
I know how to follow instructions properly
I am really consistent once I am committed to work and lastly, you should hire me because I think I could be a great asset to your company, that's all.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest