Customer Service Representative II applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative II roles take an average of 6 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative II according to 12 Glassdoor interviews include:
Skills test: 16%
Background check: 14%
Drug test: 14%
Group panel interview: 14%
One on one interview: 9%
IQ intelligence test: 9%
Presentation: 9%
Phone interview: 9%
Personality test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TTEC (Glendale, AZ) in Feb 2021
Interview
The interview was extensive, the background check was exhausting and very,very thorough. But guess what? This company is amazing! The hiring process is indicative of how much this company values protecting their clients, customers and agents. I am very pressed. The training has been delivered in a pattern and cadence that has helped me learn more than when I worked for the government and it was delivered in a passionate, informative way. I enjoying this new journey
Interview questions [1]
Question 1
What are your customer service strengths and how can they applied to working with TTEC?
The interview is a Zoom meeting with about 30 other people. A few videos are played that don't really tell you anything about the job or company. We were split into groups of five ish people and a person asked questions from a script and we took turns answering. The interviewers couldn't really answer questions about the job or even what we would be doing. It was a strange experience but not stressful or anything.
Interview questions [1]
Question 1
I was asked whether I had experience working as a CSR, experience working remotely, then a cliche interview question-when did you overcome a challenge and how did you do it.
I applied online. The process took 6 weeks. I interviewed at TTEC (Montreal, QC) in Mar 2023
Interview
It’s quick and easy. Set of 20 people on a zoom call. You will be asked where do you live, can you do full time, are you on school, and are you available weekends?
I applied online. The process took 2 weeks. I interviewed at TTEC (Atlanta, GA) in Mar 2023
Interview
Easiest interview ever. Usually in a group setting, they explain the position and ask if everyone is fine with it. Then usually an offer letter would be sent within 1-2 days.
Interview questions [1]
Question 1
Depending on the project, Have you done this kind of work before?