I applied through a staffing agency. The process took 1 day. I interviewed at TTEC (Bengaluru) in May 2021
Interview
The interview was conducted virtually via zoom. Along with me there were 12 more candidates and we had to introduce ourselves and talk about ourselves. They were just testing our communication skills.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.