I applied online. I interviewed at TTEC (Atlanta, GA) in Jun 2021
Interview
A zoom call going over who Ttec is as a company what to expect and the process of moving forward. Questions were also asked about yourself and what you think customer service is
Interview questions [1]
Question 1
How much experience do you have in customer service?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.