I applied online. The process took 3 days. I interviewed at TTEC (Virginia Beach, VA) in Sep 2020
Interview
Was through zoom. Went over computer skills wanted to know if I was really good with a computer, which I am. Was about a hour long they need you to use the computer you will use for work.
Interview questions [1]
Question 1
Tell me about yourself?
What makes you a good fit for the company?
Do you have customer service experience?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.