I applied online. I interviewed at TTEC (New Orleans, LA) in Sep 2021
Interview
They held a zoom interview with a group of other applicants. They just explained the company and what our positions would consist of. Then they asked if any of us had call center experience or customer service experience.
Interview questions [1]
Question 1
They didn't ask many questions. The interview was virtual and consisted more of the facilitators giving us the history of the company and information on our specific roles.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.