Phone screen with hiring manager. Then, Google Hangout with HR and other direct team members. Then, onsite interview: 4 long hours of back to back interviews. The process was pretty painless-- the questions tended to all be the same as no one talked to each other or shared feedback through the process. The questions were not difficult-- they basically wanted to hear that you cared enough to learn about the product or company in general and that you are an empathetic support agent. They also just want to hear that you will stay in the role for the rest of your life.