I applied online. I interviewed at Tech Mahindra in Oct 2021
Interview
Hr round includes all about yourself. Afterwards you will get a call for the next round.
Questions related to customer relationship and how you will assist the customer. Just checking what all you know about the job role
Final round was about salary discussion and joining formalities.
Other Customer Support Representative Interview Reviews for Tech Mahindra
I applied through an employee referral. The process took 2 days. I interviewed at Tech Mahindra (Cyberjaya) in Jul 2024
Interview
First interview with English test ,
Second interview determine your Chinese test
A lot of language test to do, like listening, interpretation, grammar, terms. Have to really study but after first interview they will provide study guide. Have to really take time to study on this.
It's gone a smooth and intersting.attending interviews will lead to a better way that helps us to gain more knowledge.we can develop ourselves to the next stage of career. It give us a great experience to tackle the interview much more.
Provide support to the IT Business Systems Manager in the governance of existing systems and processes. Supporting all departments in the delivery and implementation of projects and changes. Analysing existing business processes with an objective to recommend and implement efficiencies. Liaising with group companies and subsidiaries to document, report, and enhance governance and standards. Ensuring compliance with existing policies through regular reviews and application controls testing. Working closely with the local support team and external contractors to ensure services and projects are delivered as per SLAs.
Interview questions [1]
Question 1
Provide support to the IT Business Systems Manager in the governance of existing systems and processes. Supporting all departments in the delivery and implementation of projects and changes. Analysing existing business processes with an objective to recommend and implement efficiencies. Liaising with group companies and subsidiaries to document, report, and enhance governance and standards. Ensuring compliance with existing policies through regular reviews and application controls testing. Working closely with the local support team and external contractors to ensure services and projects are delivered as per SLAs.
Customer Support Representative applicants have rated the interview process at Tech Mahindra with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Representative roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Tech Mahindra overall takes an average of 15 days.
Common stages of the interview process at Tech Mahindra as a Customer Support Representative according to 1 Glassdoor interviews include:
Other: 33%
Skills test: 33%
One on one interview: 33%
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