Customer Service Representative applicants have rated the interview process at Terminix with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 51.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Terminix overall takes an average of 17 days.
Common stages of the interview process at Terminix as a Customer Service Representative according to 23 Glassdoor interviews include:
Phone interview: 17%
Drug test: 16%
One on one interview: 16%
Skills test: 16%
Background check: 13%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Presentation: 3%
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I applied through a recruiter. The process took 2 weeks. I interviewed at Terminix (Tampa, FL) in Jan 2013
Interview
I was contacted by a Terminix Recruiter and advised of a new call center opening in the Tampa Bay area. After I submitted the application, the recruiter called me back and asked me to take the online assessment which included a series of personality, behavioral, and a call center simulation exam. I received another call from the recruiter advising me that I passed the assessment and she would like to move forward with an interview. The interview was set up for the following week on Tuesday in the afternoon. On Thursday I was offered a position.
Interview questions [1]
Question 1
Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer.
Give an example of when you could not help a customer. Quick answer: Never. Never advise a potential employer under any circumstance when you could not assist the customer. It's a trick question.
Telephone interview and the interviewer was late. No warning, I don't recall an apology being offered. Although the interview went well and I was prepared, Unfortunately I was not offered the position.
Was a long process... Seems they are over employed in the hiring department so has to do 4 interviews because they have nothing else to do. I dont recommend working as a CSR as you will only get complaints all day non stop
It was easy and it was 1 or 2 interviews they mainly focused on sales and the experience behind customer service experience. Wanted hypothetical scenarios that would happen when you interacted with a customer and wanted to see if you knew anything about bugs