Customer Service Representative applicants have rated the interview process at Terminix with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 51.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Terminix overall takes an average of 17 days.
Common stages of the interview process at Terminix as a Customer Service Representative according to 23 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 16%
Skills test: 16%
Drug test: 16%
Background check: 13%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Presentation: 3%
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I applied online. The process took 4 weeks. I interviewed at Terminix (Tampa Palms, FL) in Nov 2013
Interview
Filled out an application online. A month later I received an email asking me to schedule a phone interview. The phone interview was standard "tell me about a time when" customer service related. After that I was invited for a in person interview. It was a group orientation. They explain the job, the pay, the hours, and benefits after 90 days. After that they call in the a room one by one and interview with a supervisor. If they like you they ask you to stay and another supervisor comes in to interview you. 2 hours later I received a call stating I got the job
Interview questions [1]
Question 1
Tell me about a time you couldn't assist a custoemer
Telephone interview and the interviewer was late. No warning, I don't recall an apology being offered. Although the interview went well and I was prepared, Unfortunately I was not offered the position.
Was a long process... Seems they are over employed in the hiring department so has to do 4 interviews because they have nothing else to do. I dont recommend working as a CSR as you will only get complaints all day non stop
It was easy and it was 1 or 2 interviews they mainly focused on sales and the experience behind customer service experience. Wanted hypothetical scenarios that would happen when you interacted with a customer and wanted to see if you knew anything about bugs