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      Customer Support Representative Interview

      Sep 19, 2023
      Anonymous Interview Candidate
      Woburn, MA
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 months. I interviewed at Texthelp (Woburn, MA) in May 2023

      Interview

      Good, straight forward. Be careful not to talk to much and make sure you can answer as many questions as you can. Even though I didn't get the Job, they let me know within a reasonable time and the reasons why.

      Interview questions [1]

      Question 1

      How to Install and troubleshoot software
      1 Answer

      Texthelp interviews FAQs

      • Candidates applying for Customer Support Representative roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Texthelp overall takes an average of 34 days.
      • Common stages of the interview process at Texthelp as a Customer Support Representative according to 1 Glassdoor interviews include:

        Personality test:  33%

        Phone interview:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Business Development Executive(3) ;
        2. Marketing(3) ;
        3. Sales(3) ;
        4. Sales Associate(3) ;
        5. Account Manager(2) ;
        6. Business Development Manager(2) ;
        7. Customer Success Manager(2) ;
        8. Manager(2) ;
        9. Sales Administrator(2) ;
        10. Sales Executive(2) ;
        11. Sales Manager(2) ;
        12. Sales Representative(2) ;
        13. Senior Software Developer(2) ;
        14. Software Developer(2) .


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