I applied online. I interviewed at Textron in Jan 2014
Interview
Process took about 2 months between making contact with a rep, taking an info session on-line, applying, and the actual interview.
Interviewer was very serious and put me in a difficult situation by re-enacting a customer complaint online. Know how to deal with people pissed at you and steps you can take to fix their problems.
Interview questions [1]
Question 1
What is your most difficult technical problem you have had to solve?