Customer Service Representative applicants have rated the interview process at The Hartford with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at The Hartford overall takes an average of 22 days.
Common stages of the interview process at The Hartford as a Customer Service Representative according to 67 Glassdoor interviews include:
Phone interview: 25%
Skills test: 13%
One on one interview: 12%
Personality test: 9%
Group panel interview: 9%
Background check: 9%
Presentation: 7%
IQ intelligence test: 7%
Drug test: 7%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 days. I interviewed at The Hartford (San Antonio, TX) in Nov 2018
Interview
The entire interview process from submitting my application to the actual interview was seamless. The recruiter Shari Fallalha was so personable throughout the entire thing. The interview process was like no other I have ever experienced in my career. You are taken into a room with 11 Managers, you sit at a table with your name on it. You are then asked a question by each Manager. You have 90 seconds to answer the question then the bell rings and the Managers rotate to ask you the next question. Again you have 90 seconds to answer each question. It may seem difficult but I found it more comforting than sitting in an office for an hour trying to "sell" yourself. The Managers never see your resume prior to the interview. Great process all around. I was offered the position and accepted.
Interview questions [1]
Question 1
Not going to disclose the questions but they are the situational questions. "tell me about a time when" type questions. Trust me, you will do just fine.
It was a video call and i talked to the recruiter. Very professional and she went over the the role and responsibilities. This company is great and I’m ready to start the process
The interview went well with the hiring manager. She was very professional and great to talk to. The interview consisted of lots of situational questions and behavioral questions. Make sure to be ready to give great answers.
I applied online. The process took 4 weeks. I interviewed at The Hartford
Interview
Initial online word interview that asks you to describe why you want to work here and where do you see yourself in the next few years, recruiter interview easier than the next interview helps if can build rapport with recruiter, and manager interview depending on level of position harder than recruiter interview depends on who you get for the interview may have 1-2 people at the same time.
Interview questions [1]
Question 1
What is one thing that you currently struggle with and how would you seek to improve this?