I applied online. The process took 3 weeks. I interviewed at The Home Depot (Houston, TX) in Aug 2018
Interview
applied online and got and got a call from the HR to schedule and interview. when i arrived, i interviewed with two managers separately. i was offered the job on the spot and sent for a formal drug test. got a call about a week after and was given a start sate
Interview questions [1]
Question 1
name a time when you had to help a customer and another one comes and interrupts, how would you handle the situation.
easy, straight forward. over the phone interview and offered position same day. asked questions about availability and office space to put equipment. asked about general customer service scenario questions. asked about dealing with difficult customers.
Everything went as expected. Wasn’t nervous at all . They follow up very quickly . Make sure to be yourself and answer with confidence! They made me feel as if I was already apart of the company
I interviewed at The Home Depot (Wisconsin Dells, WI)
Interview
They asked standardized questions and used a standard skills assessments, had a diverse interview panel, and was transparent about the interview process. They emphasized upward mobility at the job and gave the candidate an opportunity to ask any questions they had
CSR applicants have rated the interview process at The Home Depot with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 69.4% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 12 days to get hired, when considering 161 user submitted interviews for this role. To compare, the hiring process at The Home Depot overall takes an average of 16 days.
Common stages of the interview process at The Home Depot as a CSR according to 161 Glassdoor interviews include:
One on one interview: 21%
Drug test: 17%
Skills test: 15%
Background check: 13%
Phone interview: 10%
Presentation: 6%
Personality test: 6%
IQ intelligence test: 5%
Group panel interview: 4%
Other: 2%
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