Customer Service Associate applicants have rated the interview process at The UPS Store with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 71.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 5 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at The UPS Store overall takes an average of 9 days.
Common stages of the interview process at The UPS Store as a Customer Service Associate according to 9 Glassdoor interviews include:
One on one interview: 50%
Skills test: 17%
Background check: 17%
Phone interview: 8%
Personality test: 8%
Here are the most commonly searched roles for interview reports -
I applied through college or university. The process took 2 days. I interviewed at The UPS Store (Brooklyn Center, MN)
Interview
My college set me up with an interview. I had a one-on-one interview with the boss. She asked basic questions and told me my starting pay and what my hours will be. She told me after three months of training I would get a raise.
Interview questions [1]
Question 1
Can you lift up to 50lbs?
What are your strengths? Weaknesses?
Why do you wanna work here?
It is an entry level customer service role. The UPS Store is franchised to it will be different everywhere you go. However, the interview process was pretty simple. I would not stress about what questions you are going to get.
Interview questions [1]
Question 1
When I would be available to start and if I could work weekends
I applied online. The process took 2 weeks. I interviewed at The UPS Store in Jan 2024
Interview
Was haphazard and not a place I wanted to work based on the interview. Each location is individually owned so it will depend on the owner but the process involved me waiting so long I was about to leave before I went back.
I applied in-person. I interviewed at The UPS Store (New York, NY) in Jun 2023
Interview
Quick interview process, but it really depends on the store and the manager(s). The stores are franchised and independently owned. Most likely only one interview, two the most, but pretty easy process.
Interview questions [1]
Question 1
How does your previous experience relate to this role and are you able to complete all tasks that are listed in job description.