Customer Service Representative applicants have rated the interview process at TheFork with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 84.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at TheFork overall takes an average of 22 days.
Common stages of the interview process at TheFork as a Customer Service Representative according to 6 Glassdoor interviews include:
Skills test: 25%
Phone interview: 15%
Other: 15%
One on one interview: 15%
Presentation: 15%
Background check: 5%
Group panel interview: 5%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at TheFork (Barcelona) in Mar 2024
Interview
I was contacted by the HR department and we had a first interview to talk about my intention to work with the company. I talked about my previous jobs and something about myself. We also had some time to check my level of English language. I was informed of the shifts and all general information about the annual planning and the benefits that the company offers to their employees.
The second part of the process was an interview with the line managers who were very professional and empathetic at the same time.
We had some time to talk more accurately about me and my potential work experience with the company.
Interview questions [1]
Question 1
Introduce yourself
Could you talk about your professional experience?
What do you know about our company and the tasks you would manage working with us?
How would you react to a negative working period?
Are you currently working in any other company? If yes, what's your role and position there?
Are you able to manage stressful moments when the volume of enquiries and calls could increase?
Are you able to start with us as soon as possible?
I applied online. The process took 1 day. I interviewed at TheFork in Apr 2026
Interview
J’ai été contacté suite à une candidature via Welcome to the Jungle pour un poste présenté comme confirmé/senior.
Lors de l’échange téléphonique, j’ai indiqué être en veille active mais pas en recherche intensive. J’ai également mentionné être engagé dans plusieurs processus de recrutement en parallèle. Ces opportunités faisaient principalement suite à des prises de contact de recruteurs et non à des candidatures directes de ma part.
La recruteuse a semblé surprise par ce point, en assimilant cela à une recherche intensive, ce qui ne reflétait pas réellement ma situation. L’échange m’a semblé quelque peu maladroit sur ce sujet.
Par ailleurs, j’ai constaté un décalage entre le niveau d’expérience annoncé dans l’offre et le positionnement réel du poste évoqué lors de l’entretien, notamment en termes de séniorité et de package, qui correspondaient davantage à un poste junior.
Dans l’ensemble, cette expérience m’a paru manquer d’alignement et de transparence.
Mail de recrutement est arrivé après 3 semaines de postuler. Très simple et sympathique, questions pertinentes et surtout à l'écoute. Montrent un intérêt pour les réponses qu'on donne et expliquent très bien le processus à suivre.
Interview questions [1]
Question 1
Comparer mes anciennes KPI a celle proposés par TheFork
I applied online. The process took 4 weeks. I interviewed at TheFork (Madrid, IA) in May 2025
Interview
It was quite fast and very professional. I meet some people of my team, so it was great to know a bit more my coworkers. I also could ask questions about specific things I wanted to know