I applied through a recruiter. The process took 2 weeks. I interviewed at Thomson Reuters (Carrollton, TX) in Jan 2020
Interview
Includes a tour, shadowing of current employees, mock call scenario and an in depth screening of your abilities and work history. Make sure to accentuate your accomplishments. You will be seated with two members of management. Be prepared for lots of “describe a time” scenario questions.
Interview questions [1]
Question 1
Describe a time where you had an experience with a difficult customer. What steps did you take resolve the situation?
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